Warranty
How does the 10-Year Warranty work?
How does the 10-Year Warranty work?
Both the NestGrill and Louvre 5 come with a thoughtful warranty for peace of mind. The main structural frame is covered for 10 years, movable parts like louvers and mechanisms for 5 years, and accessories and electrical components for 2 years. To activate your warranty, just install the product as instructed and complete the registration. Coverage applies up to the original purchase price. For all the details, please click here.
Returns
What is your return policy?
What is your return policy?
We accept returns if the product is in its original, undamaged condition and hasn’t been modified. Return shipping is covered for faulty or incorrect items, while change-of-mind returns incur a 15% restocking fee and require you to cover return costs.
For full details, please refer to our complete Return Policy.
Shipping
How long does delivery take?
How long does delivery take?
Shipping Information
After you have successfully placed your order with www.luxpatio.com. Your order will be confirmed within 48 hours and you will receive an email with information regarding the details of your order.
Currently, we will only be dispatching from our warehouses from Monday to Friday.
We currently ship within the U.S., and states include:
CA, AZ, NV, FL, GA, SC, NC, TX, UT, CO, KS, MO, NM, OK, AR, LA, MS, KY, TN, AL, VA
*We currently DO NOT SHIP to:
WA, OR, ID, MT, WY, ND, SD, NE, MN, IA, WI, IL, MI, IN, KY, OH, WV, PA, NY, ME, VT, NJ, DE, DC, RI, CT, NH, MA, MD,
Shipping Costs & Delivery Times
| Country / Region | Shipping Carrier & Service | Shipping Cost | Total Delivery Time |
| USA | FEDEX GROUND | FREE STANDARD DELIVERY |
7-15 DAYS |
Tracking Orders
When your order ships, a shipment notification with tracking information will be sent to your email so that you can track your package easily on shipping carrier’s website directly.
Unsuccessful Delivery
If you input the incorrect address information at checkout, we cannot be held accountable if the order goes missing. We are not liable to refund/replace this order.
Tax Exemptions
How much does shipping cost?
How much does shipping cost?
Shipping is free for all orders over $1000.
How is the product shipped, and what is the process?
How is the product shipped, and what is the process?
Shipping depends on the model you order:
- NestGrill Solo Size: Ships via FedEx, arrives within 7–15 days after dispatch.
- NestGrill Multi-Grill Size: Requires truck delivery, arrives within 7–15 days after dispatch.
- Louvre 5 Models: Also delivered by truck, arrives within 7–15 days after dispatch.
Our team will contact you to schedule a delivery time that works for you. Please ensure someone is available to help unload the packages. Free shipping is included with all orders.
Where do you ship?
Where do you ship?
We currently ship within the U.S., and states include:
CA, AZ, NV, FL, GA, SC
*We currently DO NOT SHIP to:
WA, OR, ID, MT, WY, ND, SD, NE, KS, MN, IA, MO, WI, IL, MI, IN, KY, OH, WV, VA, PA, NY, ME, VT, NJ, DE, DC, RI, CT, NH, MA, MD, UT, CO, NM, TX, OK, AR, LA, MS, TN, AL, NC
Payment
Do you offer financing or payment plans?
Do you offer financing or payment plans?
Supporting Payment Methods:
Cards - Visa, Mastercard, American Express, Diners Club, Discover
Wallets - Google Pay, Paypal
Installment - Klarna, Afterpay
Assembly
Is it easy to self-assemble?
Is it easy to self-assemble?
Yes, it’s easy to assemble, similar to putting together self-assembly furniture. No special skills are needed. With our clear manual, snap-fit components, and step-by-step video guide, most people can fully assemble the pergola in 2 to 4 hours with two or more competent adults.
Do you offer assembly services?
Do you offer assembly services?
Yes, we do offer installation services if you'd prefer not to assemble it yourself. For full details, please visit our Installation Service page. However, many of our customers find the setup straightforward and manageable with two or more competent adults in a few hours.
What foundation do I need for my LuxPatio pergola?
What foundation do I need for my LuxPatio pergola?
Your LuxPatio pergola needs a solid, flat surface like concrete, paving slabs, or decking so it can be securely fastened. For extra stability, we recommend using concrete pads or a full concrete base.
Can the height or width be adjusted?
Can the height or width be adjusted?
No, the height or width can't be adjusted. Our NestGrill model comes in two sizes to fit either one or two grills, and our Louvre 5 pergola is available in 10' x 10', 10' x 12', and 12' x 12'. These options are thoughtfully designed to suit most needs, whether you're dining, relaxing, or hosting a party. Just set it up and enjoy.